A New QMS Model for Sustainable Growth

Japan has studied a new QMS model that can help companies to enhance their competitive advantages and to achieve sustainable growth in today's dynamic business environment. After four years of study, we developed a pair of national standards, JIS/TR Q 0005 "Quality management system Guidelines for sustainable growth", and JIS/TR Q 0006 "Quality management system Guidelines for self-assessment". The new QMS model presents advanced concepts that go beyond the conventional ones within ISO 9004, including: Sustainable growth based on learning and innovation, QMS design for implementing business strategies based on identification of the organizational capability profile, Dynamic QMS model (Three-layers QMS model), Enhancement of self-assessment, Enhancement of customer value creation (marketing, R&D and sales), Enhancement of understanding all stakeholders’ perception, and Adoption of the twelve quality management principles. The documents were presented in ISO/TC 176/SC 2 and were recognized as one of the important source documents for the next revision of ISO 9004. The documents are now being revised to be upgraded to the Japanese Industrial Standards. The leader of the committee that developed the documents presents the new QMS model and the results of the applications, and facilitates discussions with the audience.